Returns and refunds
Last updated: 1 Sep 2026
This policy applies to orders you place on this website. If you bought a Da Dude product from Amazon, eBay, TikTok Shop, or another marketplace, that marketplace's returns process applies instead, so please start there.
Nothing here reduces your legal rights. Where we offer you more than the law requires, we say so.
Returns at a glance
- Return window: 30 days from delivery.
- Condition: unopened, with the seal intact, for change-of-mind returns.
- Method: by post.
- Return postage: you pay, unless the item is faulty, damaged, or not what you ordered, in which case we pay.
- Restocking fee: none.
- Refund time: within 14 days of us receiving the goods, or of your proof of postage, whichever comes first.
- Exchanges: we don't offer exchanges for change-of-mind returns. For faulty items you can ask for a replacement.
Your legal right to change your mind
You can cancel your order within 14 days without giving a reason. The 14 days start on the day after you, or someone you name other than the courier, receives the goods. If your order arrives in several deliveries, the 14 days start the day after you receive the last item.
To cancel, tell us in a clear statement before the 14 days end. You can:
- Email angelika@younghair.net with your order number.
- Write to us at the address in the Contact section.
- Use the model cancellation form at the end of this page. You don't have to use the form.
After you cancel, send the goods back within 14 days. You pay the cost of return postage.
You can handle the goods as you would in a shop, to check what they are and how they work. If you handle them more than that and their value drops as a result, we can deduct the reduction in value from your refund.
When you cancel under this right, we refund what you paid for the goods plus the delivery charge for our cheapest standard delivery option. If you chose express or premium delivery, we don't refund the extra you paid for it. If you return only part of your order, we don't refund the delivery charge.
Sealed products
For health and hygiene reasons, you can't use this cancellation right on a sealed product once you've broken the seal. This covers our hair, styling, and tanning products, which are sealed for hygiene. The seal is marked on the packaging.
This applies only to changing your mind. It does not apply if the product is faulty, damaged, or not as described. Those rights are set out below and apply whether the item is sealed or not.
Our 30-day return window
On top of your legal rights, we accept returns for any reason for 30 days from delivery, on as many items in your order as you like, as long as each item is unopened with its seal intact and in its original packaging.
To use it, email angelika@younghair.net with your order number within 30 days of delivery, then send the goods back by post. You pay the return postage. We don't charge a restocking fee. We refund the price you paid for the returned items; we don't refund delivery charges under this offer.
This is a voluntary offer that we add to your legal rights. It takes nothing away from them, and if your legal rights give you more, you get more.
If you've opened the product and didn't get on with it
We can't resell an opened product, so it falls outside the 30-day window above. Even so, we'll refund one opened item per order as a goodwill gesture if you tell us within 30 days of delivery why it didn't work for you. Return postage is yours to pay.
This goodwill refund is limited to one item per order and is at our discretion. Again, it sits alongside your legal rights rather than replacing them.
Faulty, damaged, or incorrect items
Contact us at angelika@younghair.net as soon as you can, with your order number and photographs where they help. We pay the return postage, and we don't ask you to cover any cost of putting things right. None of the conditions above about seals, packaging, or one item per order apply here.
If you live in the United Kingdom
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they aren't:
- Within 30 days of delivery, you can reject the goods and get a full refund.
- After 30 days, you can ask for a repair or replacement. If that fails or isn't possible, you can ask for a price reduction or reject the goods for a refund.
- In the first six months, we have to show the fault wasn't there at delivery. After six months, you may need to show that it was.
These rights last up to six years from delivery in England, Wales, and Northern Ireland, and five years from when you became aware of the problem in Scotland.
If you live in the European Union
You have a legal guarantee of at least two years from delivery. If the goods don't conform to the contract, you can ask for a repair or replacement, and then for a price reduction or a refund if that doesn't put things right. For at least the first year, we have to show the fault wasn't there at delivery. Your own country may give you longer or stronger rights, and those rights still apply.
Exchanges
We don't offer exchanges when you change your mind. Return the item for a refund and place a new order instead.
If an item is faulty, damaged, or not what you ordered, you can ask us for a replacement rather than a refund, as set out above.
How to send something back
Email us first at angelika@younghair.net so we can give you the correct return address and, for faulty items, a prepaid label. You don't have to contact us before cancelling an order under your legal right to change your mind, but it helps us process your refund faster.
Aerosols, including Da Hairspray and Da Spray Tan, are restricted goods and most carriers won't accept them by standard post. Contact us before you send one back and we'll arrange the return at no cost to you.
Returns address:
74a Hayes Road
London
BR2 9AB
UK
How we refund you
We refund within 14 days of receiving the goods back, or of the day you show us proof that you sent them, whichever comes first. We use the same payment method you used to pay, and we don't charge a fee for the refund.
Complaints
If something goes wrong, email angelika@younghair.net and we'll reply within 2 working days.
If we can't resolve your complaint directly, you can refer it to RetailADR (Consumer Dispute Resolution Ltd), an alternative dispute resolution provider approved by the Chartered Trading Standards Institute for the retail sector. We are not a member of their scheme, so we're not obliged to accept their decision, but you're free to use the service.
If you live in the EU, the European Consumer Centre in your country can advise you free of charge. See the ECC-Net website.
Contact and company details
Email: angelika@younghair.net
Younghair AB Ltd
Company No. 10133689
VAT GB251516035
20-22 Wenlock Road
London
N1 7GU
United Kingdom
This policy and your contract with us are governed by the law of England and Wales. If you live in the European Union, you keep the protections that the mandatory consumer law of your own country gives you.
Model cancellation form
Complete and return this form only if you want to cancel your order. You can also cancel by any other clear statement.
To Younghair AB Ltd, 20-22 Wenlock Road, London N1 7GU, United Kingdom, angelika@younghair.net:
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Signature (only if you send this form on paper):
Date: